Protecting personal information is particularly important to Montréal Cowork. This policy describes the measures we take to protect your personal information throughout its life cycle.
Our policy applies to anyone who visits our website (https://montrealcowork.com) and uses the various services presented on it or interacts with us through it or through any other technological means.
Personal information we collect, how we collect it and for what purposes
In most cases, we collect your personal information directly from you. We also collect personal information automatically on our website through cookies.
| Personal information collected | Collection methods | Purposes of collection |
|---|---|---|
| Last name and first name |
|
|
| Email address |
|
|
| Telephone / fax number |
|
|
| Mailing address, including postal code |
|
|
| Banking information |
| — |
| Information about website use and other technical information |
|
|
Personal information collected
Last name and first name
Collection methods
- Form (Contact us / Book a space / Booking request)
Purposes of collection
- Contact
- Follow-up on the request / order / booking
Personal information collected
Email address
Collection methods
- Form (Contact us / Book a space / Booking request)
- Newsletter subscription
Purposes of collection
- Contact
- Follow-up on the request / order / booking
- Information / Promotional offers
Personal information collected
Telephone / fax number
Collection methods
- Form (Contact us / Book a space / Booking request)
Purposes of collection
- Contact
- Follow-up on the request / order / booking
Personal information collected
Mailing address, including postal code
Collection methods
- Form (Service agreement)
Purposes of collection
- Contact
- Hiring
Personal information collected
Banking information
Collection methods
- Form (Pre-authorized debit)
Purposes of collection
Personal information collected
Information about website use and other technical information
Collection methods
- Cookies
Purposes of collection
- Website operation
- Statistics
- Videos
- Advertising
- Partners
- Personalization
Use and disclosure
Under no circumstances does Montréal Cowork use or disclose your personal information without your consent. However, in certain circumstances, we may be required to disclose your personal information without your consent to meet a legal obligation or assert our rights.
We may also share your personal information with our partners / service providers to ensure service continuity and the security of our platform. In such cases, we ensure that these third parties maintain the confidentiality of your personal information, do not use it for purposes other than those for which it was disclosed to them, and manage it in accordance with the applicable legal framework.
Non-exhaustive list of our partners:
- Slack – a collaborative platform for exchanging and sharing all communications with the Montréal Cowork community;
- Archie – a platform that allows us to automate billing and administrative tasks (booking an office or meeting room / purchasing daily or monthly access);
- Square – a platform for taking orders when you would like a coffee, a pastry or a meal;
- Anytime Mailbox – a virtual mailbox service.
Security and retention of your personal information
Montréal Cowork has implemented administrative, technical and physical measures to protect the personal information collected from you against unauthorized access, use and disclosure, as well as loss. We have also taken measures to ensure that access to your information is limited to staff members who need to know it to perform their duties.
We retain your personal information in a secure environment. It is generally processed and hosted in Québec. However, if it is disclosed or hosted outside Québec, including through our service providers, we ensure that your personal information is adequately protected.
We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your personal information. However, since no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information. If you have reason to believe that personal information has been compromised, please contact us using the contact information provided in the “Contact us” section below.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless the law provides for a different retention period to meet legal requirements.
Once your personal information is no longer needed, it is securely destroyed or anonymized in accordance with the laws applicable in Québec.
Your rights regarding your personal information
You have a number of rights regarding your personal information. More specifically, you have the right to:
- Request access to your personal information and obtain a copy of it, or request that it be corrected (right of access and rectification);
- Request that we stop using your personal information or disclosing it to third parties (withdrawal of consent);
- Request the transfer of certain personal information to another party (right to portability);
- Request that we stop disseminating your personal information or de-index any hyperlink associated with your name on our website (right to de-indexing).
To exercise any of your rights, you must send a written request to the person in charge of the protection of personal information at the address provided in the “Contact us” section below.
Filing a complaint
If you wish to file a complaint about the protection we provide for your personal information, you may do so by contacting our person in charge of the protection of personal information, in writing, at the address provided in the “Contact us” section below.
You may also file a complaint with the Commission d'accès à l'information du Québec using the form available here. However, we encourage you to first contact our person in charge of the protection of personal information.
Contact us
You may contact us about this Privacy Policy, or to exercise any of your rights or file a complaint, by writing to the person in charge of the protection of personal information at the following address:
By email: vieprivee@montrealcowork.com, to the attention of the person in charge of the protection of personal information
By mail: Montréal Cowork, to the attention of the person in charge of the protection of personal information, 4388 rue Saint-Denis, bur. 200, Montréal (Québec) H2J 2L1
Updates to the Privacy Policy
We may change the content of this policy, particularly to comply with changes in laws and regulations or to reflect changes in our activities and the new information we collect. We therefore encourage you to review it regularly to stay informed about how we handle your information. We will notify you in advance of any significant changes to this policy and obtain your consent for any new way of collecting, using and disclosing your personal information.
Accountability and governance regarding the protection of personal information
Montréal Cowork is responsible for the personal information it holds, even when it entrusts that information to a third party. To ensure that we protect your personal information as effectively as possible, in addition to this policy, we have adopted policies and procedures that govern how we handle your personal information and specify, among other things:
- The roles and responsibilities of staff members, including directors, throughout the life cycle of personal information;
- The handling of your access requests and complaints regarding your personal information;
- The management of confidentiality incidents that may involve your personal information;
- The procedures for retaining and destroying your personal information.